Dohbi SMS Consent & Text Message Program
Dohbi offers optional text messages about your laundry service. This page explains how to opt in, what we send, and how to stop.
How you opt in
After creating a Dohbi account, customers can opt in on the plan checkout page at app.dohbi.com/checkout (sign-in required), or later in account settings in the Dohbi app. In both places there is a separate SMS checkbox that is unchecked by default. Texts start only if you check the box and enter your mobile number. The checkbox is separate from accepting the Terms of Service and Privacy Policy.
The checkbox shows this exact consent language:
Text me Dohbi service-only pickup reminders and laundry pickup/delivery status updates from Tampa Laundry Company LLC d/b/a Dohbi. One enrollment confirmation, then up to 5 messages per laundry order. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help; contact hello@dohbi.com. Consent is optional and is not a condition of purchase. Terms: https://dohbi.com/legal/terms. Privacy: https://dohbi.com/legal/privacy.
Screenshot of the Dohbi checkout form before submission, with the optional SMS checkbox unchecked.
SMS consent is optional
Consent is not a condition of purchase or use of Dohbi services. You can create an account, buy a plan and use Dohbi without agreeing to texts. Entering a phone number elsewhere in signup is not SMS consent. Without texts, you still get service updates by email and in the app.
Messages we send
This is a service-only program. Dohbi sends:
- One enrollment confirmation when you opt in
- A reminder the day before a scheduled laundry pickup
- A notice that your washer is on the way to pick up
- Pickup confirmation
- A notice that your clean laundry is on the way back
- Delivery confirmation
We do not send marketing or promotional texts, and we do not send verification codes by SMS.
Frequency and cost
Message frequency varies: one enrollment confirmation, then up to 5 messages per laundry order. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
How to stop or get help
- Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any Dohbi text to opt out. You will get one confirmation and no further texts.
- Reply START to opt back in after stopping.
- Reply HELP (or INFO) for help, or email hello@dohbi.com. More help is on our support page.
- You can also turn texts off anytime in account settings in the Dohbi app.
Your mobile information stays private
We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. Mobile information will be used only to provide Dohbi services and communications described in our Privacy Policy and will not be transferred to third parties for marketing purposes.
Read the full Privacy Policy and Terms of Service.