Privacy Policy

This Privacy Policy explains how Tampa Laundry Company LLC, a Florida limited liability company doing business as Dohbi (“Dohbi,” “we,” “our,” or “us”), collects, uses, shares, and protects personal information when you use our wash, dry, and fold subscription service (the “Services”), visit our website, or use our mobile application (collectively, the “Platform”). This Policy is incorporated into and forms part of the Dohbi Terms and Conditions of Service (the “Terms”). Capitalized terms not defined in this Policy have the meanings given in the Terms.

PLEASE READ THIS POLICY CAREFULLY. By creating an Account, using the Services, or otherwise providing personal information to Dohbi, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, do not use the Services. This Policy may be updated as described in Section 13.

1. SCOPE; WHO THIS POLICY COVERS

This Policy applies to personal information we collect about:

• Customers and prospective customers of our Services;
• Visitors to our website and users of our mobile application;
• Parents, guardians, and other Payors who purchase Services on behalf of a student;
• Recipients of our marketing communications; and
• Persons who contact Dohbi for support or other inquiries.

This Policy does not apply to the privacy practices of any third-party website, application, or service that links to or is linked from the Platform. We encourage you to review the privacy policies of any such third parties.

2. AGE REQUIREMENTS; MINORS

The Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13 in violation of the Children’s Online Privacy Protection Act (COPPA). If you are under 18, you may use the Services only if a parent or legal guardian has accepted the Terms on your behalf and is responsible for your use, as described in Section 2.2 of the Terms. If we learn that we have collected personal information from a child under 13 without the appropriate parental or guardian consent, we will delete the information promptly.

3. INFORMATION WE COLLECT

We collect personal information in three ways: (a) information you provide directly to us; (b) information we collect automatically when you use the Platform; and (c) information we receive from third parties.

3.1 Information You Provide Directly

When you create an Account, purchase a Subscription Plan, schedule a pickup, contact support, or otherwise interact with us, you may provide:

• Identifiers: name, email address, phone number, date of birth (for age verification), and university affiliation;
• Account credentials: username and password;
• Address and location data: pickup and delivery address, residence hall, dorm room, building access codes (where applicable), and other Designated Location information;
• Payment information: payment card number, expiration date, CVV, and billing address (collected and stored by our PCI-compliant third-party payment processor on our behalf);
• Service preferences: pickup schedule, special handling instructions, garment care preferences, and laundry weight history;
• Photos and documentation: photographs you submit in support of a Claim, delivery confirmations, or other Service interactions;
• Communications: messages, support requests, reviews, and feedback you send us;
• Parent/Payor information: if a parent or guardian is the Payor, their name, contact information, and relationship to the student.

3.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• Device and technical data: IP address, device identifier, browser type and version, operating system, screen resolution, mobile carrier, and time zone;
• Usage data: pages visited, features used, search queries, click patterns, session duration, referring URL, and timestamps;
• Location data: precise or approximate location data from your device, where you have granted location permissions (e.g., for proximity-based locker access);
• Cookies and similar technologies: as described in Section 4.

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors: confirmation of payment, fraud-prevention flags, and limited card metadata (e.g., last four digits);
• Universities and housing partners: enrollment status, residence hall assignment, or eligibility verification, where you have authorized the institution to share such information;
• Marketing and analytics providers: aggregated or pseudonymous data about your engagement with our marketing;
• Referrers: if you were referred by another person through a referral or ambassador program, we receive identifying information about the referral relationship;
• Public sources and service providers: data used for identity verification, fraud prevention, or marketing.

3.4 Sensitive Information

We do not intentionally collect sensitive personal information (such as Social Security numbers, government identification numbers other than what is necessary for age verification, biometric data, health information, racial or ethnic origin, religious or philosophical beliefs, sexual orientation, or precise geolocation beyond what is necessary to perform the Services). If you submit sensitive information voluntarily (for example, in a message describing a medical accommodation), we will treat it with care and use it only for the purpose for which you submitted it.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, web beacons, software development kits (SDKs), and similar technologies (collectively, “Cookies”) on the Platform. Cookies serve various purposes:

• Strictly necessary Cookies: required for the Platform to function (e.g., maintaining your login session, processing payment). These cannot be turned off.
• Functional Cookies: remember your preferences and settings.
• Analytics Cookies: help us understand how the Platform is used (e.g., Google Analytics) so we can improve it.
• Advertising Cookies: deliver advertisements that may be of interest to you, including via social media platforms, and measure ad effectiveness.

You can manage your Cookie preferences through the Cookie banner displayed when you first visit the Platform, through your browser settings, or through our Cookie preference center accessible from the Platform footer. Note that disabling certain Cookies may impair your ability to use parts of the Platform.

Do Not Track. Some browsers transmit a “Do Not Track” signal. Because there is no industry consensus on how to interpret these signals, we do not currently respond to Do Not Track signals. You can manage your tracking preferences through the Cookie controls described above.

5. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes, each of which has a corresponding lawful basis under applicable privacy law (such as performance of a contract, our legitimate interests, consent, or legal obligation):

5.1 To Provide the Services

• Create and manage your Account;
• Process Subscription Plan purchases, payments, refunds, and renewals;
• Schedule and coordinate pickup, processing, and delivery of Customer Items;
• Track laundry weight, item counts, and special handling instructions;
• Communicate with you about your Account, Orders, Claims, and Service issues;
• Provide customer support.

5.2 To Improve and Operate the Platform

• Analyze usage patterns, identify trends, and improve features;
• Conduct research and development on new Services;
• Test, debug, and secure the Platform;
• Monitor and prevent fraud, abuse, and security incidents.

5.3 To Communicate with You

• Send transactional communications about your Account, Orders, and Subscription Plan (email and in-app notifications by default; SMS only if you have separately opted in as described in the Terms);
• Send marketing communications, with your consent or as permitted by Applicable Law (you may opt out at any time);
• Respond to inquiries and provide support.

5.4 For Legal, Safety, and Compliance Purposes

• Comply with Applicable Law, court orders, subpoenas, and government requests;
• Enforce the Terms and this Policy;
• Investigate, prevent, or respond to fraud, security incidents, or unlawful activity;
• Protect the rights, property, or safety of Dohbi, our personnel, Customers, or others;
• Establish, exercise, or defend legal claims.

5.5 Aggregated and De-identified Data

We may aggregate, anonymize, or de-identify personal information so that it no longer identifies an individual. We may use and disclose such data for any lawful business purpose, and this Policy does not restrict our use of such data.

6. HOW WE SHARE INFORMATION

We do not sell personal information for money. We share personal information in the following circumstances:

6.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment processors (for processing payments, fraud prevention, and chargebacks);
• Logistics and delivery providers, including 1099 independent-contractor drivers and route partners;
• Laundry processing facilities;
• Cloud hosting, data storage, and infrastructure providers;
• Customer support and communications platforms (email, SMS, in-app messaging);
• Analytics, marketing, and advertising providers;
• Identity verification and fraud-detection vendors;
• Professional advisors (lawyers, accountants, auditors, insurers).

Service providers are bound by contractual obligations to use personal information only as instructed by Dohbi and to maintain appropriate confidentiality and security safeguards.

6.2 University and Housing Partners

Where Dohbi provides Services pursuant to a university or campus housing partnership, we may share limited information (such as confirmation of subscription, pickup status, or eligibility) with the institution as necessary to coordinate Services, subject to any agreement with that institution.

6.3 Marketing and Advertising

With your consent or as otherwise permitted by Applicable Law, we may share limited information with advertising and marketing partners to deliver targeted advertising, measure ad effectiveness, and operate referral, ambassador, or affiliate programs. We do not share student-status, payment, or sensitive information with advertising partners for their independent marketing purposes.

6.4 Legal Process and Safety

We may disclose personal information when we believe in good faith that disclosure is necessary to (a) comply with Applicable Law, a court order, subpoena, or government request; (b) enforce the Terms; (c) protect the rights, property, or safety of Dohbi, our personnel, Customers, or others; or (d) detect, prevent, or respond to fraud, security incidents, or unlawful activity.

6.5 Business Transfers

If Dohbi is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, personal information may be transferred to the successor or acquirer as part of the transaction. We will use commercially reasonable efforts to ensure the successor honors this Policy or notifies you of any material changes.

6.6 With Your Direction or Consent

We may share personal information with other third parties at your direction or with your consent (for example, if you connect a third-party application to your Account, or if you choose to share content publicly).

7. YOUR CHOICES AND RIGHTS

7.1 Account Information

You may access, correct, or update most of your Account information at any time by signing into the Platform. If you cannot make a change through the Platform, contact us at privacy@dohbi.com.

7.2 Marketing Opt-Out

You may opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by adjusting your communication preferences in your Account. Dohbi's SMS program is service-only and does not send marketing messages. You may opt out of SMS by replying STOP. You cannot opt out of transactional or Service-related communications (such as Order confirmations or billing notices) while maintaining an active Account; opting out of transactional SMS will not affect the underlying email and in-app notifications, as described in Section 23 of the Terms.

7.3 Cookies

You may manage Cookies as described in Section 4.

7.4 Account Closure

You may close your Account at any time by contacting privacy@dohbi.com or as described in the Terms. We may retain certain information after closure as described in Section 9.

7.5 Privacy Rights Under State Law

Depending on where you reside, you may have additional rights under Applicable Law, including:

• The right to access or know the personal information we hold about you;
• The right to correct inaccurate personal information;
• The right to delete personal information, subject to certain exceptions;
• The right to obtain a copy of your personal information in a portable format;
• The right to opt out of targeted advertising, the sale of personal information (we do not sell for money), or certain types of automated decision-making;
• The right to non-discrimination for exercising your privacy rights;
• The right to appeal a denial of a privacy request.

State-specific disclosures are in Section 11. To submit a privacy rights request, see Section 8.

8. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy rights request, contact us by:

• Email: privacy@dohbi.com (subject line: “Privacy Rights Request”);
• Mail: Tampa Laundry Company LLC d/b/a Dohbi, 4520 West Gandy Boulevard, Tampa, Florida 33611, Attn: Privacy Officer;
• Online: through any privacy request form available on the Platform.

Verification. To protect your privacy and security, we will verify your identity before responding to a request. We may ask you to provide information that allows us to reasonably verify you are the person about whom we have collected information, such as your name, email address, and Account details. Authorized agents may submit requests on your behalf with appropriate written authorization.

Response Time. We will respond to verifiable requests within the time frame required by Applicable Law (generally 30 to 45 days, with one possible extension where permitted). If we cannot fulfill a request, we will explain why.

Appeals. If we deny your request, you may appeal by replying to our response or contacting privacy@dohbi.com with “Privacy Appeal” in the subject line. We will respond to appeals within the time frame required by Applicable Law.

9. DATA RETENTION

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. Retention periods vary by data type, including:

• Account information: for the duration of your Account and a reasonable period thereafter (generally up to 7 years) for tax, accounting, and legal-defense purposes;
• Payment and billing records: for the period required by tax and financial recordkeeping laws (typically 7 years);
• SMS and email consent records: not less than five (5) years from the date of consent or opt-out, to demonstrate TCPA and FTSA compliance;
• Pickup, delivery, and Claims records: for the period needed to administer and defend Claims, plus the applicable statute of limitations;
• Marketing data: until you opt out or for a reasonable period thereafter for suppression-list purposes;
• Backups and security logs: in accordance with our security and disaster-recovery policies.

When personal information is no longer needed, we will either delete it or de-identify it.

10. DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include encryption in transit and at rest where appropriate, access controls, employee training, vendor due diligence, and regular security reviews. Payment card data is handled by PCI-DSS-compliant third-party processors.

No system is perfectly secure. We cannot guarantee the security of personal information transmitted to or stored on the Platform. You are responsible for keeping your Account credentials confidential. If you believe your Account has been compromised, notify us immediately at hello@dohbi.com.

Breach Notification. In the event of a security incident involving your personal information, we will provide notification as required by the Florida Information Protection Act (Fla. Stat. § 501.171) and other Applicable Law.

11. STATE-SPECIFIC PRIVACY DISCLOSURES

11.1 Florida

Florida Information Protection Act. We comply with the breach-notification requirements of Fla. Stat. § 501.171. The Florida Digital Bill of Rights (Fla. Stat. § 501.71 et seq.) applies to certain large data controllers; while Dohbi may not currently meet the applicability threshold, we voluntarily extend many of its protections (including access, correction, deletion, portability, and opt-out rights) to Florida residents as described in Section 7.

11.2 California

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights, including:

• The right to know what categories of personal information we collect, the sources, the purposes, and the categories of recipients;
• The right to access and obtain a portable copy of personal information;
• The right to correct inaccurate personal information;
• The right to delete personal information, subject to statutory exceptions;
• The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising (we do not sell for money; we may share information with advertising partners for cross-context behavioral advertising in some circumstances — California residents may opt out via privacy@dohbi.com or any “Do Not Sell or Share My Personal Information” link on the Platform);
• The right to limit the use or disclosure of sensitive personal information (we do not generally use or disclose sensitive personal information except as needed to provide Services);
• The right to non-discrimination for exercising CCPA rights.

California Shine the Light. California residents may request, once per year, information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. Submit requests to privacy@dohbi.com.

11.3 Virginia, Colorado, Connecticut, Utah, and Other State Privacy Laws

Residents of states with comprehensive consumer privacy laws (including the Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and similar laws in Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Delaware, New Jersey, New Hampshire, Maryland, Minnesota, Nebraska, and Rhode Island, as applicable) have rights generally equivalent to those described in Section 7 and the California disclosures above. You may submit requests through the contact methods in Section 8.

11.4 Nevada

Nevada residents may opt out of certain sales of personal information by emailing privacy@dohbi.com. We do not sell personal information as defined under Nevada law.

11.5 New York

New York residents are entitled to the protections of the New York SHIELD Act and other Applicable Law. We maintain a data security program consistent with N.Y. Gen. Bus. Law § 899-bb.

12. INTERNATIONAL DATA TRANSFERS

Dohbi operates in the United States. The Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to this transfer.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time. For non-material changes, we will post the updated Policy with a revised “Last Updated” date. For material changes that adversely affect your rights, we will provide at least 30 days’ advance notice by email or in-app notification (or such longer period as required by Applicable Law), and the material change will take effect only after that notice period. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Policy or our privacy practices, contact us:

Tampa Laundry Company LLC d/b/a Dohbi

Privacy Officer

4520 West Gandy Boulevard

Tampa, Florida 33611

Email: privacy@dohbi.com

General Support: hello@dohbi.com

Legal: legal@dohbi.com

15. SMS AND TEXT MESSAGE PRIVACY

15.1 Mobile Information We Collect

When you choose to receive SMS messages from Dohbi, we collect the mobile phone number you provide, the date and time of your consent, the consent language shown to you, and technical information associated with the consent event, such as your IP address and browser or device information. We may also receive message delivery and opt-out information from our messaging provider.

15.2 How We Use Mobile Information

Tampa Laundry Company LLC d/b/a Dohbi uses your mobile phone number only to provide the Dohbi service and the text messages you specifically request. These service-only messages include an enrollment confirmation, a reminder before a scheduled laundry pickup, notice that your washer is on the way, pickup confirmation, notice that clean laundry is out for delivery, and delivery confirmation. One enrollment confirmation, then up to 5 messages per laundry order. Message frequency varies.

Dohbi does not use this SMS program for promotional or marketing messages or authentication/one-time passcodes (OTPs). SMS consent is optional and is not a condition of purchasing or using the Services. Providing a phone number alone is not consent. If you do not opt in, you can still receive transactional communications by email and in the Dohbi application.

15.3 How We Share Mobile Information

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may share your phone number and related messaging information with our contracted communications and technology providers, including Twilio, solely to send, deliver, secure, monitor, and support the SMS messages you requested. Those providers may process the information on our behalf under contractual confidentiality and data-protection obligations.

We may also disclose mobile information when required by law, to protect the rights and safety of Dohbi or others, or as part of a business transfer described in Section 6.5. We do not use SMS consent as permission to send unrelated messages from another business.

15.4 Your SMS Choices

You may stop receiving Dohbi SMS messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. To resume messages after opting out, reply START or UNSTOP when supported by the messaging service. For help, reply HELP or INFO, or contact us at hello@dohbi.com. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Opting out of SMS does not opt you out of email or in-app service communications needed to operate your Account or fulfill an Order.

Terms: https://dohbi.com/legal/terms. Privacy: https://dohbi.com/legal/privacy.

15.5 SMS Retention and Privacy Questions

We retain SMS consent, opt-out, and delivery records for the periods described in Section 9, including as needed to demonstrate compliance with telecommunications and consumer-protection laws, resolve disputes, and maintain suppression records. When those records are no longer needed, we delete or de-identify them as described in this Policy.

For questions about our use of mobile information or to submit a privacy request, contact privacy@dohbi.com. For general support about a laundry order or SMS help, contact hello@dohbi.com.